Common Problems on the IJMB Registration Portal
Thousands of students use the IJMB portal every year. Here are the most common issues reported and the solutions that work.
Problem 1: "Email or Password Incorrect" Error on Login
Why it happens: You may be using the wrong email address, or your password has expired / been forgotten.
Solution:
- Double-check you are using the exact email address you registered with (check for typos)
- Try clicking "Forgot Password" to reset your password via email
- If you registered with a different email and cannot remember it, email support@ijmb.info with your full name and phone number to recover your account
Problem 2: Verification Email Not Received
Why it happens: The email may have been filtered into spam, or there was a typo in your email address during registration.
Solution:
- Check your spam / junk folder — verification emails sometimes land there
- Search your inbox for "IJMB" or "noreply@ijmb.info"
- If not found anywhere, contact support@ijmb.info to have the verification link resent
Problem 3: Payment Deducted But Application Not Updated
Why it happens: Occasionally, a payment is confirmed by the bank but there is a delay in the portal updating. This is usually resolved automatically within a few minutes but sometimes requires manual confirmation.
Solution:
- Wait 10–15 minutes and refresh your dashboard
- If status still shows "Draft", email support@ijmb.info with your payment reference number and the amount paid. Your bank SMS or app will have this reference
- Do not make a second payment before confirming with support — this could result in a double charge
Problem 4: Payment Failed / Card Declined
Why it happens: Insufficient funds, international transaction restrictions, or bank security flags.
Solution:
- Ensure you have at least ₦10,200 in your account (to cover the fee and small transaction charge)
- Try a different card or use bank transfer as an alternative
- Some banks block online payments by default — enable online payments in your banking app or call your bank
- For bank transfer, follow the instructions shown on the payment page and upload your receipt
Problem 5: Document Upload Fails
Why it happens: File is too large, wrong format, or connection was interrupted.
Solution:
- Maximum file size is 2MB per document. Compress large images using a free tool like compressjpeg.com
- Accepted formats are JPEG, PNG, and PDF only — do not upload Word documents or HEIC files
- Ensure you have a stable internet connection when uploading
- Try uploading from a different device if the problem persists
Problem 6: Form Won't Save / Progress Lost
Why it happens: Browser tab was closed without saving, session timed out, or internet connection dropped.
Solution:
- The form auto-saves as you progress — but click "Save" manually whenever you pause
- Log back in and go to "My Application" — your progress should be saved from the last auto-save point
- Use Chrome or Firefox for the most reliable experience on the portal
Problem 7: Cannot Find My Centre in the Dropdown
Why it happens: Some centres have limited slots and may be temporarily hidden once full, or the name differs from what you expect.
Solution:
- Browse through the full dropdown list — centres are listed by state
- If your preferred state has no available centre, choose the closest neighbouring state
- Contact support to ask about availability at your preferred location
Problem 8: Admission Letter Not on Dashboard After Approval
Why it happens: The letter is generated after admin review. If you were just approved, it may take a few hours to appear.
Solution:
- Wait 24 hours after receiving the admission notification email, then refresh your dashboard
- Check the "Documents" section of your dashboard — not the main application page
- If it still doesn't appear after 48 hours, email support with your application number
Still Having Issues?
The IJMB support team is available to help. Reach out via:
- Email: support@ijmb.info
- Portal: Log in and use the contact/message feature in your dashboard
When contacting support, always include your full name, registered email address, and a description of the problem to get a faster response.